FAQ
A: At Juan Valdez, we recommend using a French press, pour-over, or espresso machine to brew our coffee beans. Each method offers a unique flavour profile and allows you to customise your brewing experience to your liking.
A: Yes, we do offer international shipping. However, shipping rates and delivery times may vary depending on your location.
A: Yes, we offer a range of gift options for coffee lovers, including gift cards, coffee subscription services, and coffee gift sets.
A: If you are not satisfied with your purchase from Juan Valdez, we offer a 30-day return policy. You may return your item(s) for a refund or exchange within 30 days of purchase.
A: Yes, we provide an invoice for every order. You can find your invoice in your order confirmation email.
A: To ensure maximum freshness and flavour, we recommend storing your coffee beans in an airtight container in a cool, dry place away from direct sunlight. Avoid storing them in the fridge or freezer as this can cause condensation and affect the flavour.
A: Yes, we offer a range of Certified Organic and Fair Trade coffees, which are sourced from farmers who adhere to strict environmental and social standards. Look for our Organic and Fair Trade labels on our packaging to identify these coffees.